Website Terms of Use

1. About ODEARO

ODEARO is the public-facing brand of ODEARO LTD, a United Kingdom company. References to “ODEARO,” “we,” “us,” or “our” in these terms mean ODEARO LTD unless the context requires otherwise.

2. Acceptance and scope

By accessing or using odearo.com, you agree to these Website Terms of Use and the Privacy Notice. If you do not agree, do not use the site. These terms apply to the public website, inquiry functionality, secure client intake, and any public downloads or demonstrations made available through odearo.com.

Paid RECOVER services, Recovery Audits, client data processing, fees, service levels, deliverables, attribution rules, confidentiality, intellectual property, and liability are governed by the applicable signed agreement or statement of work. If a signed client agreement conflicts with these website terms in relation to contracted services, the signed agreement controls.

3. No engagement merely by using the website

Submitting an inquiry, receiving an inquiry number, using a demonstration, receiving a secure intake invitation, or uploading a file does not by itself create a client engagement, fiduciary relationship, agency relationship, partnership, employment relationship, or guarantee that ODEARO will accept or perform work. A paid engagement begins only under the applicable agreed commercial terms.

4. Business inquiries and company email

The inquiry form is intended for legitimate business enquiries and requires a valid company/business email address. ODEARO may reject consumer/free-email domains, incomplete information, automated submissions, abusive traffic, misleading identity information, or enquiries outside our current commercial scope.

5. Secure client intake

Secure intake links are private, client-specific, and intended only for the approved recipient. You must not publish, share, resell, probe, reverse-engineer, or provide an invitation link to an unauthorised person. ODEARO may expire, revoke, replace, or disable a link where security, scope, client instructions, or suspected misuse requires it.

When uploading data, you represent that you are authorised to provide the data to ODEARO for the agreed engagement, that the file is within the agreed scope and data period, and that you have supplied relevant suppression, opt-out, do-not-contact, and dispute information. Do not upload malware, executable code, unlawful content, unrelated data, payment-card data, government identification numbers, health information, or other highly sensitive information unless ODEARO has expressly agreed in writing that such data is required and may lawfully be processed.

6. Client responsibility for data and communications

Clients are responsible for the legality, accuracy, provenance, and permitted disclosure of data they supply, and for identifying laws, contractual restrictions, consent requirements, suppression obligations, and communication preferences applicable to their customer relationships. ODEARO will apply agreed controls and documented instructions, but a client must not instruct ODEARO to engage in unlawful, deceptive, discriminatory, harassing, or unauthorised activity.

Depending on the activity and jurisdiction, communications may be subject to U.S. federal or state telemarketing, telephone, text, email, privacy, and consumer-protection laws, and to international privacy/electronic communications rules. Contracted outreach responsibilities and approval controls should be stated in the signed engagement documents.

7. No revenue or commercial guarantee

ODEARO does not guarantee recovered revenue, customer response, appointments, reopened estimates, closed jobs, conversion rates, ROI, or any other commercial outcome unless a signed agreement expressly states otherwise. Website examples, demonstrations, pricing illustrations, pipeline classifications, and sample calculations are explanatory only and are not forecasts, warranties, financial advice, or representations of what any particular business will recover.

8. Pricing and availability

Website pricing may describe standard or founder-phase offers but does not constitute an irrevocable offer. Eligibility, scope, data volume, taxes, payment terms, exclusions, and final fees are confirmed in the applicable proposal, order form, statement of work, or agreement. ODEARO may change or withdraw website pricing for future engagements without changing an already signed agreement.

9. Intellectual property

ODEARO's website, software, service names, branding, designs, documentation, methods, reports, code, and other materials are owned by or licensed to ODEARO LTD and are protected by applicable intellectual-property laws. Except for normal browser use and rights expressly granted in writing, you may not copy, reproduce, modify, distribute, publish, scrape, reverse-engineer, create derivative works from, or commercially exploit ODEARO materials.

Third-party names, logos, platforms, and trademarks remain the property of their respective owners. Reference to a CRM, field-service platform, or other provider does not imply sponsorship, endorsement, or partnership unless expressly stated.

10. Acceptable use and security

You must not use odearo.com to violate law or third-party rights; introduce malware; interfere with availability; attempt unauthorised access; bypass authentication, invitation, rate, or file controls; enumerate accounts or tokens; scrape at abusive volume; misrepresent identity or authority; or test vulnerabilities without written permission. ODEARO may block access, revoke invitations, preserve security evidence, and report suspected unlawful activity where appropriate.

11. Third-party services and links

The website may link to third-party services, including LinkedIn and service providers used for hosting, email, or other operational functions. Third-party services are governed by their own terms and privacy practices. ODEARO is not responsible for the content, availability, security, or practices of third-party websites merely because we link to them.

12. Website availability and changes

ODEARO aims to keep the website accurate and available but does not promise uninterrupted, error-free, or permanently available access. We may maintain, suspend, modify, replace, or discontinue website features and may correct errors or outdated information. Public downloads may be removed or replaced when releases are superseded.

13. Disclaimers

To the maximum extent permitted by applicable law, the public website and general informational content are provided on an “as is” and “as available” basis. ODEARO does not warrant that public website information is complete, current, error-free, suitable for a particular purpose, or free from all harmful components. Nothing on the public website is legal, tax, accounting, financial, cybersecurity, or regulatory advice.

14. Limitation of liability for website use

To the maximum extent permitted by applicable law, ODEARO LTD will not be liable for indirect, incidental, special, consequential, exemplary, or punitive loss arising solely from use of or inability to use the public website, including lost profits, lost revenue, loss of goodwill, or loss of data. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability where applicable for fraud or fraudulent misrepresentation.

Liability relating to paid client services is governed by the applicable signed agreement rather than this website-only limitation.

15. Indemnity for misuse

To the extent permitted by law, a business user agrees to be responsible for losses, claims, or costs arising from its unlawful use of the website, unauthorised use of secure intake links, or knowing upload of data it had no right to provide, subject to any limitations and procedures required by applicable law and any signed agreement.

16. Privacy and data protection

Our handling of personal information through the website is described in the Privacy Notice. Contracted client-data processing may also be governed by a data-processing agreement, privacy addendum, or other written terms. Users and clients remain responsible for their own legal obligations.

17. U.S. and international users

ODEARO serves businesses in the United States and may serve businesses in other jurisdictions. Local laws may provide rights or impose obligations that cannot be waived by these terms. Nothing in these terms is intended to remove mandatory rights or remedies that applicable law does not permit parties to exclude. If use of the website would be unlawful in your jurisdiction, you are responsible for not using it.

18. Governing law and disputes

Unless a signed client agreement states otherwise, these website terms and non-contractual disputes arising solely from use of the public website are governed by the laws of England and Wales, without regard to conflict-of-law principles. The courts of England and Wales will have exclusive jurisdiction, except where mandatory applicable law requires a different forum or grants non-waivable rights.

19. Severability and waiver

If a provision of these terms is found unenforceable, the remaining provisions will continue to the extent permitted by law. A delay or failure by ODEARO to enforce a provision is not a waiver of that provision or any other right.

20. Changes to these terms

ODEARO may update these terms to reflect changes in the website, services, security controls, or law. The current version will be posted here with an updated date. Continued use after an update means the updated terms apply to subsequent website use, subject to mandatory law. Changes to an existing signed client agreement require the process stated in that agreement.

21. Contact

Questions about these website terms may be sent to tariq@odearo.com.